Support

Write to us and we will reply as soon as we can. A real person reads every message.

Manage or cancel your subscription

Subscriptions are managed by the store you bought from, not by us.

• iPhone: Settings > your name > Subscriptions > PolicyPass. You can also open the app and go to Settings > Manage subscription.
• Android: Google Play > your profile picture > Payments & subscriptions > Subscriptions > PolicyPass. Or open the app and go to Settings > Manage subscription.
• Cancel at least 24 hours before the period ends. You keep access until the end of the period you paid for.

Restore a purchase or move to a new phone

Open the app, go to Settings > Restore purchases, and sign in to the same Apple or Google account you used to buy. Your study progress is stored on your phone and does not move automatically to a new one.

Report a mistake in a question

In any question, tap the flag icon, choose a reason and, if you want, add a comment. It is sent to us, and if you are offline it is sent when you reconnect. You can follow its status in Settings > My reports.

Change my exam date or language

Go to Settings and change the exam date or the study language. Your plan is recalculated and your progress is kept.

Delete my data

To erase your progress from your phone, use Settings > Reset all progress. To ask us to delete data held on our servers, email us from the address above; see the Privacy Policy.

Questions about the exam itself

We cannot answer questions about licensing requirements, fees, scheduling or results. Those come from the Texas Department of Insurance and from Pearson VUE.